Moving to the United Arab Emirates (UAE)? Staying connected is essential, and setting up your mobile phone and SIM card is easier than you think. Whether you’re an expat or a visitor, this guide covers everything you need to know about mobile networks, Wi-Fi, and phone plans in the UAE. 

Ready to explore Dubai? Apply for your Dubai visa from UK now and stay connected effortlessly!

The Mobile Network in the UAE

The UAE uses the Global System for Mobile Communications (GSM) network, the most commonly used network system in the world. You just insert a local SIM card if you are GSM-enabled and unlocked. The majority of American providers are GSM-based, but if you are a customer from Sprint or Verizon, check to see if your phone uses GSM.

The UAE offers 2G, 3G, 4G, and also 5G networks in most locations, most significantly in the urban zones like Dubai and Abu Dhabi. This offers fast and reliable connections to calls, messages, and the use of the internet.

Wi-Fi Connectivity in the UAE

Wi-Fi is readily available throughout the UAE. You are also able to use public Wi-Fi in most places, from hotels and restaurants to some public transit and taxis. You’ll also see the latest in LiFi tech in Dubai, whereby you are connected to the Wi-Fi through street lamps.

Can Expats Bring and Use Personal Mobile Phones in the UAE

Yes, expats are also permitted to use their cell phones in the UAE, if the phone is unlocked and GSM-enabled. Simply obtain a local SIM card from the providers, ie, Etisalat or du, and insert the SIM into the phone, and you are ready to use.

Mobile Phone Operators in the UAE

The UAE only has two major network providers

• Etisalat: The oldest and most covered.
• du: A newer entity providing competitive services and packages.

Both providers offer both prepaid and contract deals to accommodate different needs and pockets.

Pre-Paid vs. Mobile Contracts in the UAE

Pre-Paid Plans: The most suitable for beginners, with convenience and zero long-term commitments.

Mobile Contracts: Ideal for long-term dwellers, offering additional features at cheaper prices at the cost of early disconnection.

Mobile Phone Plans and Contracts

Both Etisalat and du offer decent tariffs, including calling and text packages internationally. Plans are from AED 36 to well above AED 200 a month, depending on how you use them.

Pre-Paid SIM cards in the UAE

Getting a pre-paid SIM card is simple. Visit a provider’s stall at the airport, or to a local store, and give them your passport and means of exchange. You are also able to recharge your balance from the web, from apps, and from the retail.

Smartphones in the UAE

The UAE also holds the world’s highest rate of smartphone penetration, and the most desired models are Samsung, Apple, and Nokia. The majority choose to buy new phones from the mall outlet or from the networks.

UAE Mobile Numbers

• Landline Numbers: Start with codes like 04 (Dubai) or 02 (Abu Dhabi).
• Mobile Numbers: Begin 050, 054, or 056 (for Etisalat) or 052, 055, or 058 (for du

To call a UAE phone from abroad, you call +971, drop the 0, and call the phone number.

Repairing a Mobile Phone in the UAE

Phone repair businesses are prevalent in the UAE. Ensure you search for established businesses that offer warranties and experience in repairing your phone model.

Mobile Phone Legislation in the UAE

• Avoid using the phone while driving.
• Do not take pictures of people and government buildings without permission.
• Respect privacy laws to avoid fines and lawsuits.

What If You Don’t Have a Mobile Phone

Public payphones are scarce in the UAE. You could, however, use company landlines at businesses, and you could also subscribe to a home landline from a network provider.

FAQs

1. Can I use my phone in the UAE?

Yes, if unlocked and GSM-capable.

2. How to get a SIM card in the UAE

Visit a provider kiosk and bring along your passport and payment means.

3. What are the major network providers in the UAE?

Etisalat and du are the main providers.

4. Are there any UAE destinations having free Wi-Fi available?

Yes, free public Wi-Fi is also available in most establishments, including in Dubai and Abu Dhabi.

5. What are the penalties for using a phone while driving?

Using your phone while driving could result in heavy fines.